ACKNOWLEDGMENTS: Hand-written or phone orders are not accepted as confirmed orders. Please fax, mail or e-mail confirmation. Acknowledgments are e-mailed or faxed for every order entered. Customer must review the acknowledgment upon receipt and ensure that all products are correctly described and ordered. Check color, spelling, size, cost, etc. Orders are placed into production within five (5) working days of art/order approval. NO cancellations will be accepted without charge after five (5) days. Contact your account representative with any corrections or special order requests.

ACTUAL SIZES: All products shown are not actual size.

ARTWORK: A very important detail in ordering our products! Refer to Art Requirements page for detailed information of our requirements. Artwork created by HarBurn Enterprises is for the use of our products only.

CANCELLATIONS/RETURNS/CHANGES: Due to custom work on all products, canceled or changed orders during production will be invoiced for ANY AND ALL expenses incurred to that point. NO RETURNS WILL BE ACCEPTED without prior notification and approval.

CATALOGS AND RANDOM SAMPLES: Quantities of 1-10 catalogs and samples will be provided at no charge. For larger quantities, catalogs will be charged $4.00(P). The client is responsible for shipping charges, for 11 or more quantities, and when Express Service is requested.

CATALOG IMPRINTS AND PHOTOGRAPHS SHOWN: Imprints, logos and trademarks shown in any pictures within the catalog are for the purpose of showing capabilities and products produced only. These products are not for use in endorsement or for resale.

CONSECUTIVE NUMBERS: Consecutive numbers are available die-struck onto the back side of emblematic jewelry— die-struck, hard epoxy resins, classic cloisonné and soft enamel. Add’l COST $ .40(P) PER PIECE.

CREDIT CARD CHARGES: Please contact your account representative. We accept VISA/AMERICAN EXPRESS/MASTER CARD.

CREDIT MEMOS: For all orders requiring credit, a credit memo is applied as a credit to the customer’s account to be applied toward future orders.

DESIGN: HarBurn Enterprises strives to produce the very best in layout and design for your custom product. Our suggestions are based on years of experience working with these products. HarBurn does not accept responsibility for products that are unappealing or inappropriate.

DIE CHARGES: A die charge will be applied for the creation of emblematic jewelry and Softeez™. This does not constitute ownership. All lettering and year changes on lapel pins/medallions/ coins and Softeez™ require a new die. A die is kept at our factory for re-use only by HarBurn Enterprises and our specified customer. (Dies over 3 years old must be completely remade and will be charged as a new die.)

DROP SHIPMENTS: Orders shipped to more than one destination will be charged an add’l $8.00(P) handling charge, PLUS normal shipping charges.

LARGE/SMALL QUANTITIES: For larger or smaller quantities than those shown, please contact your account representative for availability and prices.

OVER-RUNS/UNDER-RUNS: While every effort is made to produce the exact quantity requested, ALL products are subject to a 10% over/under run charge and will be billed accordingly.

PACKAGING: Lapel pins, SofteezTM, key rings, coins, medallions and bookmarks are packaged in clear individual poly bags. Emblems are packaged 25-50 per pack. As some items are imported, each piece is marked by country of origin by U.S. Customs rulings. Special packaging and products are available; contact your account representative for details.

PRE-PRODUCTION SAMPLES: For all products, add approximately 2-3 weeks to production time for pre-production samples. Go to lapel pins for listed price, plus the die and set-up charge. For Softeez™ view PVC section. For emblems, the charge for samples will vary with the size of the emblem; contact your account representative for pricing.

PRICES: All prices shown are effective as of January 1, 2010. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. Special quotations are available for quantities not listed. Price change does not constitute credit memo or refund.

RE-ORDERS: For emblematic jewelry only, no die charge for exact re-orders of items purchased within 3 years. Beyond the 3 year period, new dies are required and charged at current catalog costs. View photo reproduction and import screened re-order charges.

RUSH ORDERS: Lapel pins and embroidered emblems will require approx. 3 weeks. Rush service is available with confirmation of art and order with your account representative. Lapel pins: Add’l cost $.50(P). Embroidered emblems require an add’l cost of $150.00 - $250.00(P).

TAPE CHARGES: A tape charge will be applied for the creation of embroidered emblems for quantities of under 49 pieces; regular orders of 50 pieces or more will not incur this charge. Embroidery tapes are kept at our factory for re-use only by HarBurn Enterprises and our specified customer. PAYMENT OF THIS TAPE CHARGE DOES NOT CONSTITUTE OWNERSHIP.

TERMS: Net 30 days from invoice date for all approved customers. Initial orders for new customers without prior approval will be shipped COD or requires payment in advance. VISA/AMERICAN EXPRESS/MASTER CARD are accepted; contact your account representative. LATE PAYMENTS WILL INCUR AN ADDITIONAL 1.5% INTEREST CHARGE.

TOTAL MINIMUM ORDER: $100.00(P).

TRADEMARK/COPYRIGHT: HarBurn requires that customers carry authorization to use trademarks in reproduction of such items. We assume NO liability in trademark/copyright disputes. IMPORTATIONS OF SUCH ITEMS ARE MONITORED. When trade copy is used, the customer must provide a letter of approval to HarBurn Enterprises prior to order completion.