GENERAL INFORMATION

ACKNOWLEDGMENTS: Hand-written or phone orders are not accepted as confirmed orders. Please fax, mail or E-mail confirmation. Acknowledgments are faxed for every order entered. Customer must review the acknowledgment upon receipt and ensure that all products are correctly described and ordered. Check color, spelling, size, cost, etc. Orders are placed into production within five (5) workings days of art/order approval. NO cancellations will be accepted without charge after five (5) days. Contact your account representative with any corrections or special order requests.

ACTUAL SIZES: Items shown in this catalog are not actual size.

ARTWORK: A very important detail in ordering our products! Click here for detailed information of our requirements when providing artwork. Artwork is returned at the customer’s request.
Artwork created by HarBurn Enterprises is for the use of our products only.

CANCELLATIONS/RETURNS/CHANGES: Due to custom work on all products, canceled or changed orders during production will be invoiced for ANY AND ALL expenses incurred to that point. NO RETURNS WILL BE ACCEPTED without prior notification and approval.

CATALOGS AND RANDOM SAMPLES: Reasonable quantities of catalogs and random samples will be provided at no charge. The client IS responsible for shipping charges if express service is requested.

CATALOG IMPRINTS AND PHOTOGRAPHS SHOWN: Imprints, logos and trademarks shown in any pictures within the catalog are for the purpose of showing capabilities and products produced. These products are not for use in endorsement or for resale.

CONSECUTIVE NUMBERS: Consecutive numbers are available die-struck onto the back side of emblematic jewelry-die struck, hard epoxy resins, classic cloisonné and soft enamel. ADDITIONAL COST $ .40 (P) PER PIECE.

CREDIT CARD CHARGES: Please contact your account representative.

CREDIT MEMOS: For all orders requiring credit, a credit memo is applied as a credit to the customer's account to be applied toward future orders.

DELIVERY: After receipt/approval of artwork, normal production time for orders is as follows:
Import lapel pins/emblematic jewelry:	approximately 4-5 weeks.
U.S.A. lapel pins/emblematic jewelry:	approximately 4 weeks.
Emblems (small quantity):	approximately 6 weeks.
Emblems (large quantity):	approximately 4-5 weeks.
Hand-made bullion emblems:	approximately 6 weeks.

DESIGN: HarBurn Enterprises strives to produce the very best in layout and design for your custom product. Our suggestions are based on years of experience working with these products. HarBurn does not accept responsibility for products that are unappealing or inappropriate.

DIE CHARGES: A die charge will be applied for the creation of emblematic jewelry and Softeez™ This does not constitute ownership. All lettering and year changes on lapel pins/medallions/Softeez™ require a new die. A die is kept at our factory for reuse only by HarBurn Enterprises and our specified customer. Dies over 5 years old must be completely remade and will be charged as a new die.

DROP SHIPMENTS: Orders shipped to more than one destination will be charged an additional $6.00 (P) handling charge plus normal shipping charges.

LARGE/SMALL QUANTITIES: For larger or smaller quantities than those shown, please contact your account representative for availability and prices.

OVER-RUNS/UNDER-RUNS: While every effort is made to produce the exact quantity requested, ALL products are subject to a 10% over/under run charge and will be billed accordingly.

PACKAGING: Lapel pins, Softeez™, key rings are packaged in clear individual poly bags. Emblems are packaged 25-50 per pack. As some items are imported, each piece is marked by country of origin by U.S. Customs rulings. Special packaging and products are available; contact your account representative for details. Also, refer to our packaging details.

PAPER PROOF: A paper proof will be faxed/E-mailed for approval on all new orders and order changes. Orders remain on hold until a signed approval is received.

PRE-PRODUCTION SAMPLES: For all products, add approximately 2-3 weeks to production time for pre-production samples. For lapel pins, Click here for listed price plus the die/set up charge. For Softeez™ Click here . For emblems, the charge for samples will vary with the size of the emblem; contact your account representative for pricing.

PRICES: All prices shown are effective as of January 1, 2005. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. Special quotations are available for quantities not listed. Price change does not constitute credit memo or refund.

REORDERS: For emblematic jewelry only: no die charge for exact re-orders of items purchased within 5 years. Beyond the 5-year period, new dies at corrected costs are required and charged.
USA screened lapel pins require an additional set-up charge; see USA screened page.

RUSH ORDERS:
USA screened pins: 10-14 day delivery is available with prior approval and correct art submitted. Approved rush lapel pin orders require a $150.00 (P) rush charge.
Import lapel pins: rush orders are available; contact your account representative for additional rush charge.
Emblems: 15-20 day delivery is available with prior approval and correct art submitted. Approved rush emblem orders require an additional 60% (P) charge.

SHIPPING: Products are normally shipped by regular UPS, unless otherwise requested. For COD shipments, ADD $12.00 (P) plus normal shipment costs. Shipping costs include shipping, handling and insurance. All orders requiring specific in-hand dates will be shipped as necessary at the customer's expense. HarBurn is not responsible for carrier delays OR carrier error.

ESTIMATED SHIPPING WEIGHT: Approximate weights for:
Lapel pins (per 1,000 qty.), 1" size:	approximately 12 lb.
Emblems (per 1,000 qty.), 3" size:	approximately 10 lb.
Softeez (per 1,000 qty.), 1" size:	approximately 12 lb.
Softeez key rings/bag tags (per 1,000 qty.), 3" size:	approximately 100 lb.
Medallions (per 100 qty.), 1 1/2" size, standard thickness:	approximately 6 lb.

TAPE CHARGES: A tape charge will be applied for the creation of embroidered emblems for quantities of under 49 pieces; regular orders of 50 pieces or more will not incur this charge. Embroidery tapes are kept at our factory for reuse only by HarBurn Enterprises and our specified customer. PAYMENT OF THIS TAPE CHARGE DOES NOT CONSTITUTE OWNERSHIP.

TERMS: Net 30 days from invoice date for all approved customers. Initial orders for new customers without prior approval will be shipped COD or require payment in advance. VISA/MASTERCARD charge is possible; contact your account representative. LATE PAYMENTS WILL INCUR AN ADDITIONAL 1.5% INTEREST CHARGE.

TOTAL MINIMUM ORDER: $100.00 (P).

TRADEMARK/COPYRIGHT: HarBurn requires that customers carry authorization to use trademarks in reproduction of such items. We assume NO liability in trademark/copyright disputes. IMPORTATIONS OF SUCH ITEMS ARE MONITORED. When trade copy is used, the customer must provide a letter of approval to HarBurn Enterprises prior to order completion.